Privacy Policy

Last updated: August 20, 2026

Protecting the privacy and personal data of users is an important priority for Roadcosts Greece.

This Privacy Policy explains what data may be processed when you use the roadcosts.gr website, the Roadcosts Greece mobile application and our related services, for what purposes they are used, with whom they may be shared and what rights you have.

This Policy applies to the website, the mobile application and every service or functionality provided through them.

1. Data Controller

The Data Controllers of the personal data processed directly by Roadcosts Greece are its administrators.

For personal data matters:

Email: privacy@roadcosts.gr

For general enquiries:

Email: info@roadcosts.gr

2. What is Roadcosts Greece

Roadcosts Greece provides information and calculation tools relating to travel and routes in Greece.

Depending on the available functionality, the user may, among other things, calculate or search for information relating to route distance and travel time, fuel consumption and cost, tolls, total estimated travel cost, estimated taxi fare, toll stations, service points and other related information.

Providing some of these services may require the processing of technical data, route information or location data.

3. What data we may process

3.1 Data you provide to us

When you contact us through a contact form, email or another available method, we may process information such as:

name
email address
subject of communication
message content
any other information you choose to provide to us

This data is used to respond to your request and provide relevant support.

3.2 Location and route data

Roadcosts Greece is a service based on geographic location and route information.

Depending on how you use the service, we may process:

starting point
destination
intermediate points
addresses or place names you search for
points you select on the map
when you choose to do so, the current location of your device.

Access to the device location takes place only if the relevant functionality is available and the required permission has been granted through the browser or the device’s operating system.

You may revoke permission to access your location at any time through the settings of your browser, Android, iOS or your device.

Route and location data is used for functions such as route calculation, finding nearby points of interest or other services requested by the user.

To provide the above functions, it may be necessary to transmit the points or related data to third-party providers of maps, geocoding, routing or other technical services.

We do not intentionally use your precise location to create a permanent personal movement history, unless a specific functionality requiring this is offered in the future and you are informed accordingly.

3.3 Technical data

When visiting the website or using the application, technical information may automatically be processed, such as:

IP address
browser type and version
operating system
device type and model
application version
language
date and time of access
general geographic area
pages or screens used
interactions with service functionalities
performance information
crash reports
diagnostic information
information related to system security

This data may be used to provide, protect, maintain and improve the services.

3.4 Advertising-related data

The Roadcosts Greece website and/or mobile application may display third-party advertisements.

Advertising technologies may process information such as:

IP address
device advertising identifier
other device or application identifiers
general location derived from the IP address
technical device information
advertisements displayed
interactions with advertisements
interactions with the application
performance and diagnostic information
cookies or equivalent identification technologies

Depending on the user’s region, applicable law, consent choices and device settings, advertisements may be personalised, non-personalised, contextual or subject to limited data processing.

Refusing personalised advertising does not necessarily mean that advertisements will no longer be displayed.

4. Analytics

We may use analytics services, such as Google Analytics, to understand how the website is used and to improve performance and user experience.

These services may process information relating to visits, interactions, browser and device characteristics, session information and general geographic information.

Where consent is required by law, non-essential analytics technologies are activated only after the user has provided the relevant choice.

5. Purposes and legal basis for processing

We process personal data only where there is an appropriate legal basis.

For providing a service you request: such as calculating a route or using your current location for a specific functionality.
Based on your consent: particularly where required for non-essential cookies, analytics, advertising technologies, personalised advertising or access to device functionalities.
For our legitimate interests: such as protecting the security of systems, preventing abuse, diagnosing technical problems and improving services, provided that these interests are not overridden by your rights and freedoms.
For compliance with a legal obligation: where required by applicable law.

Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before its withdrawal.

6. Cookies and similar technologies

The website uses or may use cookies and other local storage technologies.

Strictly necessary: required for basic functionalities, security or storing privacy choices.
Functionality: store choices such as language preference.
Analytics: used to measure and analyse usage.
Advertising: used for displaying, measuring and, where permitted, personalising advertisements.

Strictly necessary cookies may be used without consent where permitted by law.

Optional cookies and trackers are activated only in accordance with the requirements of applicable law.

The user must be able to accept or reject optional categories and subsequently change their choices through the available privacy settings.

In the mobile application, instead of traditional browser cookies, advertising identifiers, SDK identifiers, local storage and similar technologies may be used.

7. Advertising and third-party services

Third-party advertising services may be used to support the free operation of Roadcosts Greece.

Google Advertising services, such as Google AdSense, may be used on the website.

Mobile advertising services, such as Google Mobile Ads / Google AdMob, may be used in the mobile application, where incorporated into the relevant version of the application.

Advertising providers may act as independent data controllers for certain activities and may process data in accordance with their own privacy policies.

The display of an advertisement does not mean that Roadcosts Greece endorses or recommends the advertiser or its products and services.

8. Google Services

Roadcosts Greece may use Google services for analytics, advertising, maps, routing or other technical functionalities.

Where such services are used, Google may process data in accordance with its own policies and the terms of the relevant services.

9. Contact form

When you use the contact form, we process the information you enter in order to respond to your message.

You should not include sensitive or unrelated personal information that is not necessary for your request.

10. “Call a taxi” functionality and telephone calls

Where functionality is provided that allows you to call a taxi company or service, the application or website may display a telephone number or activate the corresponding telephone functionality of the device.

The actual telephone call is provided by the operating system, the telecommunications provider and the third-party recipient of the call.

Roadcosts Greece does not record the content of telephone conversations.

11. With whom data may be shared

Information may be processed by providers necessary for the operation of the service, such as:

hosting and infrastructure providers
security and content delivery services
analytics providers
advertising providers
map, routing and geocoding providers
crash-reporting or diagnostic services
Google Play, Apple App Store or other application distribution platforms
professional advisers
public authorities where there is a relevant legal obligation

We do not sell or rent users’ personally identifying information to third parties for their own independent marketing purposes.

12. App Stores

When you install or update the mobile application through a platform such as Google Play or the Apple App Store, the relevant provider may independently process data relating to your account, device, installation, update or use of the platform.

Such processing is governed by the privacy policies of the relevant app store.

13. International data transfers

Certain third-party providers may process data outside Greece or outside the European Economic Area.

Where the GDPR applies and an international transfer of personal data takes place, appropriate mechanisms provided for by law are used where required, such as an adequacy decision, Standard Contractual Clauses or another lawful transfer mechanism.

14. Retention period

We do not retain personal data for longer than is reasonably necessary for the purpose for which it was processed.

Communication data may be retained for as long as necessary to handle the request and for a reasonable period thereafter.

Technical and security logs may be retained for as long as necessary for security, troubleshooting and incident investigation.

Consent choices may be stored so that we can remember your privacy settings.

For data processed by independent third-party providers, their own retention periods also apply.

15. Data security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

However, no internet service or electronic storage system can guarantee absolute security.

16. Your rights

Where the GDPR applies, you have, subject to the conditions provided by law, the right to:

access your data
rectify inaccurate data
erasure
restriction of processing
object to certain forms of processing
data portability where applicable
withdraw consent
and lodge a complaint with a competent supervisory authority

To exercise a right, you may contact us at privacy@roadcosts.gr.

We may request information that is reasonably necessary to verify your identity.

17. Complaint to the Data Protection Authority

You have the right to contact the Hellenic Data Protection Authority if you believe that the processing of personal data violates applicable law.

www.dpa.gr

18. Minors

Roadcosts Greece is a general-audience service and has not been designed for the purpose of collecting children’s personal data.

Where processing is based on consent and concerns an information society service offered directly to a minor, the age limits and parental consent requirements provided for by applicable law apply.

Advertising services may also apply specific restrictions for minors or users below the applicable age of consent.

19. External links

The website or application may contain links to third-party websites or services.

Once you access an external service, this Privacy Policy does not govern processing carried out by the third-party provider.

We recommend that you read the privacy policy of each external service you use.

20. Changes to the Privacy Policy

We may amend this Policy to reflect changes to the services, technology, third-party providers or applicable law.

The date of the latest update is displayed at the beginning of this text.

Where a change materially affects the way personal data is processed, additional information will be provided or new consent will be requested where required.

21. Contact

For any questions relating to the protection of personal data:

Roadcosts Greece
Privacy: privacy@roadcosts.gr
General enquiries: info@roadcosts.gr